Support Packages

Gold Support £35 per month

Applies to TotalDr Account

• Gold support is available 24/7
• Contact either by phone or email
• Bulk data transfer & restore
• Remote assistance with technician
• Remote access to your systems to fix any errors no client involvement necessary
• Onsite assistance with data recovery in the event of a disaster
• Monitoring of email reports is the responsibility of Gigasoft

Silver Support Free

Applies to the EduBackup account and the GigaBackup account..You can upgrade to Gold support at any time

• Silver support is available 24/7
• Contact either by phone or email
• Bulk data transfer
• Remote assistance with technician
• Monitoring of email reports is the responsibility of the client

Bronze Support Free

Applies to the GigaCloud account..You can upgrade to Gold support at any time

• Bronze support is in office hours
• Contact by email only reply within 24hrs
• No bulk data transfer
• Monitoring of email reports is the responsibility of the client