Tel: 01279 465654

Support Packages

Gold Support
£35 per month

Applies to TotalDr Account

  • Gold support is available 24/7
  • Contact either by phone or email
  • Bulk data transfer & restore
  • Remote assistance with technician
  • Remote access to your systems to fix any errors no client involvement necessary
  • Onsite assistance with data recovery in the event of a disaster
  • Monitoring of email reports is the responsibility of Gigasoft

Silver Support
Free

Applies to the EduBackup account and the GigaBackup account..You can upgrade to Gold support at any time

  • Silver support is available 24/7
  • Contact either by phone or email
  • Bulk data transfer
  • Remote assistance with technician
  • Monitoring of email reports is the responsibility of the client

Bronze Support
Free

Applies to the GigaCloud account..You can upgrade to Gold support at any time

  • Bronze support is in office hours
  • Contact by email only reply within 24hrs
  • No bulk data transfer
  • Monitoring of email reports is the responsibility of the client